Return & Exchange Policy
🔄 Exchange Policy – GIVO.com
At GIVO, we’re committed to ensuring you love what you wear. If something isn’t right, we’re here to help.
✅ Exchange Eligibility
To qualify for an exchange, please ensure the following:
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Request must be made within 5 days of receiving your order.
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Items must be:
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Unused, unwashed, and unworn
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In original packaging with tags intact
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Exchanges are allowed for:
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Size issues
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Product change (of equal value), subject to stock availability
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Products must be shipped by the customer to our facility.
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Exchange will be approved only after a quality check (QC).
🚫 Wrong or Defective Item?
If you receive a damaged or incorrect product:
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A full unboxing video is mandatory (from the moment the package is opened).
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No refund or replacement will be processed without the video.
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Once verified, a replacement or refund will be issued as appropriate.
📩 How to Request an Exchange
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Email us at support@givo.com within 5 days of delivery.
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Include your Order ID and reason for the exchange.
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Attach photos and unboxing video (if applicable).
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Once approved, we’ll share the next steps.
ℹ️ Important Notes
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Only one exchange per order is permitted.
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Refunds are not provided for size-related or preference-based returns.
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Shipping charges are non-refundable.
⚖️ Legal Jurisdiction
All disputes are subject to the exclusive jurisdiction of Gurugram, Haryana, India.
📧 For any queries, feel free to contact us at support@givo.com — we’re here to assist you.