1. If a Product delivered to a Consumer is found to be faulty or different from the Product ordered, they have the right to ask for a replacement.
2. In general, there is NO REFUND POLICY. Products can only be exchange in the case of a manufacturing defect.
3. Consumers will have the right to return the Defective Product to GIVO for a replacement. If replacement is not an available remedy, Consumers will be only entitled to claim termination of the purchase contract and obtain a full refund of the Product price, including original shipping costs and costs for returning the Defective Products to GIVO
4. The refund will be issued as soon as possible and in any case within 30 days from the date the Defective Products have been returned to GIVO
5. Return of Defective Products for a replacement or full refund must always be made in the following way
a.i. Consumers will be required to inform GIVO of any defect or non-conformity in the Products purchased on the Site within 15 days from the date the defect or non-conformity is discovered - provided the defect or non-conformity arises within the Legal Warranty Period - by writing to the following e-mail address: [email protected], describing the defect and indicating the type of remedy (replacement or refund) required;
a.ii. Defective Products shall be returned by Courier – GIVO recommends insuring the Products in the case that the Consumer elects not to use GIVO’s Courier – to the following address: Name, Givo Retail Private Limited, 42nd Milestone, Delhi-Jaipur Highway, Kherki Daula, Gurgaon, 122001
a.iii. If the Consumer elects to use a courier different from the GIVO’s Courier, GIVO will not be liable for any loss of the Product.
a.iv. GIVO reserves to check the Products returned to verify the existence of the defect or non-conformity and may return the Product to the Consumer in the event that it assesses that no defect or non-conformity exists
a.v. It is not possible to request a replacement or refund through the Site for GIVO products purchased at GIVO stores or other sales outlets for products bearing the GIVO brand